Privacy Policy

This Privacy Notice applies to personal data collected through our account setup process to suppliers and customers of Emergency Protection Ltd
This Privacy Notice is provided by Emergency Protection Ltd.
We are a ‘controller’ for the purposes of the General Data Protection Regulation (EU) 2016/679.

We take your privacy very seriously. We ask that you read this Privacy Notice carefully as it contains important information about our processing and your rights.

If you have any questions about this Privacy Notice, how we handle your personal data, or want to exercise any of your rights, please contact:

• Ginette Sear, Managing Director
• Emergency Protection Ltd, 12 Yeomanry Road, Battlefield, Shrewsbury, Shropshire, SY1 3EH
• Phone: +44 0333 577 5699
• Email: [email protected]

We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

• Personal Data Provided by You.
• Customer, Supplier and Sub-Contractor Account Holders Only

If you are a customer, supplier or sub-contractor we will not collect personal data, other than your company contacts name and email address, telephone numbers and company billing and delivery address information. We may also hold with your consent, design information or product specification information. We will collect information about all of this through your company contacts only once an account has been setup.

This information is solely used for raising, manufacturing and/or supplying purchase orders or sales orders, and receiving or making payments via our/your contractual conditions or purchase/sale.

We collect this information so that we can:

Supplier only:

1. Purchase your components and have a method of contact and payment.

Customer only:

2. Manufacture your designed product to the specifications you lay out, with the components you require, and be able to make contact with you to receive and communicate your sales orders, and to enable you to communicate and make payment and contracts with us.
3. We store your information to be able to continue to make product to the agreed specification level and agreed pricing when asked for repeatedly manufactured product.

Staff only:

4. We store your personal data in order to fulfill our contract of employment to pay you for the hours worked, and to contact you in times of emergency.

We store all of the above information for time periods as set out by EU and UK law, in order to fulfill our legal obligations with reference to HMRC tax purposes.

Information You Submit

We process personal information about you/your company such as your name, address, email address and telephone number and anything else that you provide us with, when you contact us by filling in an account form, in order to respond to the enquiry / or process the Sales or Purchase Order requirements.

Marketing Emails
Emergency Protection Ltd do not send out marketing emails. We will therefore never use your information to send you a marketing email about products or services we offer.

You will never be asked to subscribe to receiving our emails about marketing opportunities.

Sensitive Personal Data Provided by You
We do not collect any sensitive personal data about you that you have not submitted on your account setup process. Your sensitive personal data provided will be used solely for the purpose it is intended to be used for which is purchasing or selling components from you or to you.

Personal Information About Other Individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and has agreed that you can.

We are allowed to process your personal data on the basis that it is in our legitimate interests to:

Respond to enquiries, process sales/purchase orders, complaints and requests in order to serve our customers. We will only use your personal data for this purpose. If you are an existing customer, we may add information about the enquiry, complaint or request to other records we hold about you so we can provide a better customer service;

Respond to your request to purchase, so that we can fulfil your order,

Send you materials you have requested, using the data you have provided.

Receive payment for any manufactured item you have ordered or raise credits should account queries be activated.

Please be aware that you have the right to object to the processing of your data of any of the legitimate interests identified.

Like any business, we use our key staff to operate our administration duties. Some of these account, sales, technical, quality or purchasing staff will process your data as part of the business operations to raise purchase orders, complete sales transactions and interact with our suppliers and customers. We take steps to ensure that our staff treat your data in accordance with the law, only use it in accordance with our day to operations and are fully trained on the use and security of personal data to help keep it secure.

We strive to implement appropriate technical and organisational measures in order to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access and any other unlawful forms of processing. We aim to ensure that the level of security and the measures adopted to protect your personal data are appropriate for the risks presented by the nature and use of your personal data. We follow recognised industry practices for protecting our IT environment and physical facilities.

The table below provides details about how long we will process your data based on our Internal Records and Retention Policy.

As a data subject, you have the following legal rights:

• the right of access to personal data relating to you
• the right to correct any mistakes in your information
• the right to ask us to stop contacting you with direct marketing
• the right to prevent your personal data being processed in some circumstances
• the right to object to processing of your data where processed on the grounds of legitimate interests
• the right to erasure in some circumstances

If you would like to exercise your rights, please contact us at the details set out above.

We will respond to any rights that you exercise within a month of receiving your request.

Please note that exceptions apply to some of these rights which we will apply in accordance with the law.

If you do not think that we have processed your data in accordance with this Privacy Notice, you should let us know as soon as possible. You also have the right to complain to the Information Commissioner’s Office. Information about how to do this is available on his website at www.ico.org.uk.

Authorised by:
Ginette P. Sear
Managing Director